Logitech WiLife Digital Video Security--Indoor Master System Camera 用户反馈:
|
用户打分:  
用户总结: This one takes the cake for being impossible to install. . .
用户评语: I bought this product based on good reviews on this site. The box says it has the fastest, easiest 1-2-3 installation possible. NOT!!!!
First I tried my newest computer, only to learn that the system is not compatible with Vista 64 bit.
Then one of our older computers. Even with the single camera hooked up right next to the computer the system failed to find the camera.
I called tech support. After the usual run around, they suggested the computer was too old and said, yes they do have drivers for Vista 64. They would send me an e-mail link.
Still waiting for that e-mail and, in any case, I went directly to Logitech's support site and learned that the Vista 64 version is a Beta version, which I could only request via e-mail. I requested it, then tried to install the camera on yet another computer, which is XP professional and only a couple of years old.
The computer recognized the camera after a great deal of trouble, then quickly lost the link and would not reconnect. I have now been on hold forever with tech support for a second try.
Still waiting on hold and still waiting for the Beta version e-mail.
I'll be returning this system ASAP!
用户打分:
用户总结: Good reason for all the one star reviews.
用户评语: I tried to set up my Wilife, but nothing worked. Called Logitech and was told to upgrade the software. Did that and still nothing. Another call to Logitech and a very long back and forth with various attempts to get it started. Nothing worked. After four hours of attempts it was finally concluded that the power pack was defective. I was instructed to send it to Logitech and they would send a replacement in 2 to 3 weeks. (Incidentally, both power packs, the one for the camera and the one for the receiver became very warm within a short time of being plugged in.) From previous reviews I was aware of the trouble with the power pack, but since most were old I incorrectly assumed that Logitech had fixed the problem. They apparently have not. This is an inexpensive security system and the cheapness of it is unmistakable.
用户打分:
用户总结: WiLife : poor choice
用户评语: Setup was easy. From that point on, forget the rest. The software reports that the camera reception is poor. NEWSFLASH To WiLIFE: Both the camera and reciever were plugged into wall sockets less than 4 feet apart and they're on the same circuit!?! I get a better connection using my Wireless-G Webcam. And talk about picture quality?!? The webcam (MUCH LESS EXPENSIVE) also provides 2-3x better pic quality! And then there's the $80.00 PER-YEAR charge just to get the BUILT-IN PTZ functions to work!!! I won't be buying any further add-ons to this system, and you should learn from my experience.
用户打分:
用户总结: Can not see cameras outside of home
用户评语: I was very excited about this system and have been severely disappointed. I bought 2 cameras and they were easy to install. So far I have not been able to view the cameras other than inside of my home on recorded video. This system does not work with Blackberry or iPhone. It must be a Windows based phone. I can not view the system from another computer as promised. There is a firewall issue and I have enabled my router to UpnP as well as opened the ports as recommended. I have inactivated my firewall and still can't see a thing outside of my house. Also, tech support answers the phone but they have really limited knowledge on how to fix any real issues with compatibility. They waste the customers time, escalate the problem and no one ever calls you back. I would not buy this system again because of the terrible support and the limited compatibility with most other commonly used products. I bought the system to monitor my nanny but now I have to stay up late to watch the recorded video because the system is useless to view outside of my home. If you have a simple technical issue then you may get it to work. Try to find another system. I wish I did.
用户打分:
用户总结: System is fine until you have a problem!
用户评语: I purchased the system just over the one year warranty. Total investment with this system - 1,500.00 approx. (not including hiring an electrician to put outside outlets on my home to house the outside cameras). When the system works it is wonderful, very impressed with the system. The problem was that for that one year of service, the system decided it was not going to work properly.
First one camera could not be read. Then the next day, four cameras could not be read. After trouble shooting for three days, I discovered it was not the cameras, but possibly the CRM-100.
Having to deal with the WILIFE SUPPORT was frustrating. The techs were pleasant enough, but getting the problem resolved seems to be an impossible task.
My third call to Wilife, I spoke to the first tech I had on my first call and after telling him everything that I had done with trouble shooting, he concurred it had to be the CRM-100 (The part that plugs into the wall, and then into the USB on the computer). The tech set up a RMA number to get a replacement part at no charge. He told me that that part there were some problems with them.
I got off the phone,happy that the three-day problem was resolved, went to fill out the info to send to the company to get the replacement part, and the online form wouldn't work.
So, I called Wilife Support AGAIN to have them help me get the form sent in so I could get the replacement part.
This last call to WILIFE SUPPORT was one of the biggest nightmare phone calls I have ever had with any support call I have done with any kind of electronic gear. Turns out I was not getting any replacement part that the tech told me before on the previous phone call. I would have to pay $160 for a CRM-100 because my CRM-100 was a later model ---and that was probably why the online form did not work to get my replacement part.
I would have to write a short book on this last phone call and will spare you with what had happened.
|
|
